Cancellation Policy
Last Updated: 07/04/2026
Welcome to Chitral Rides. This Cancellation Policy explains how ride cancellations are handled when customers book rides through the Chitral Rides platform.
By using Chitral Rides, you agree to the terms mentioned in this Cancellation Policy.
1. Customer Ride Cancellation
Customers may cancel a ride request before the ride starts. If a customer cancels the ride before a driver accepts the request, no cancellation fee will apply.
If a customer cancels the ride after a driver has accepted the request, or after the driver has started moving toward the pickup location, a cancellation fee may apply depending on the situation.
2. Cancellation After Driver Arrival
If the driver reaches the pickup location and the customer cancels the ride, Chitral Rides may apply a cancellation or waiting charge.
This may apply when:
- The driver has already reached the pickup point.
- The driver waited for the customer for a reasonable time.
- The customer does not respond to calls or messages.
- The customer enters the wrong pickup location.
- The customer changes the plan after the driver arrives.
3. Driver Cancellation
If a driver cancels the ride before the ride starts, the customer will not be charged a cancellation fee.
If any online payment was deducted before the driver cancelled the ride, the amount may be refunded or adjusted after verification by Chitral Rides.
4. No-Show Policy
A no-show means the customer does not arrive at the pickup location, does not respond to the driver, or keeps the driver waiting without proper communication.
In such cases, the ride may be cancelled, and a cancellation or waiting charge may apply.
5. Route or Destination Change
If the customer changes the destination, route, stops, or ride requirement after the ride starts, the fare may change.
Any additional fare should be agreed between the customer and driver before continuing the ride. Once agreed, such fare changes are not considered a cancellation or refund issue.
6. Weather, Road, or Safety Conditions
Chitral Rides services may be affected by weather conditions, road closures, landslides, traffic, network issues, driver availability, or safety concerns.
If a ride cannot be completed due to unavoidable circumstances, the customer may cancel the ride or contact support. Any payment issue will be reviewed according to the Refund Policy.
7. Vehicle Availability
Ride availability depends on drivers and vehicles available in the selected area. Chitral Rides offers different ride options such as bike, rickshaw, car, and Jeep 4x4, but availability may vary by location, time, and route.
If the selected vehicle is not available, the customer may cancel the request and try another ride option.
8. Cancellation Fee
A cancellation fee may apply in certain cases, especially if the driver has already accepted the ride, traveled toward the pickup location, or waited at the pickup point.
The cancellation fee, if applicable, may be deducted from wallet balance, online payment, or adjusted in future platform usage.
9. Misuse of Cancellation
Chitral Rides may review accounts that repeatedly cancel rides without valid reason, create fake bookings, or misuse the platform.
In such cases, Chitral Rides reserves the right to limit, suspend, or block account access according to company policy.
10. Support for Cancellation Issues
If a customer believes a cancellation fee was charged incorrectly, they may contact Chitral Rides support for review.
Please provide:
- Full name
- Registered phone number or email
- Ride booking ID, if available
- Date and time of ride
- Reason for cancellation dispute
- Screenshot or payment proof, if applicable
11. Policy Updates
Chitral Rides may update this Cancellation Policy from time to time. Any changes will be posted on this page with the updated date.
12. Contact Us
For cancellation or ride-related support, please contact us:
Email: Hanifehmadkn@gmail.com
Phone: 03200934704
Location: Bala Kari, Chitral