Privacy Policy
This Privacy Policy explains how Chitral Rides collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, and ride services. By accessing or using Chitral Rides, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described below.
We are committed to protecting your privacy and ensuring that your personal data is handled safely, transparently, and responsibly. Any information collected from passengers, drivers, or visitors will only be used in accordance with this Privacy Policy.
Information We Collect
Chitral Rides may collect personal information to provide safe, reliable, and convenient ride-booking services.
Personal Information:
We may collect your name, email address, phone number, profile photo, CNIC or identification details where required, and other contact information.
Location Information:
To provide ride services, we may collect your current location, pickup location, drop-off location, route details, and trip history. Location access is required to help passengers book rides and drivers receive nearby ride requests.
Driver Information:
For drivers, we may collect vehicle details, driving license information, registration documents, profile details, and other verification documents required for safety and approval.
Usage Data:
We may collect information about how you use our app or website, including device information, IP address, browser type, app activity, pages visited, ride searches, and booking actions.
Cookies and Tracking Technology:
Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze traffic, and enhance service performance. You can manage cookie preferences through your browser settings.
How We Use Your Information
Chitral Rides uses your information to provide and improve our services, manage ride bookings, verify users, and maintain safety across the platform.
We may use your information for the following purposes:
To create and manage passenger and driver accounts.
To provide ride booking, pickup, drop-off, and trip management services.
To show nearby drivers and help drivers receive ride requests.
To verify driver identity, vehicle details, and required documents.
To communicate with you regarding rides, updates, support requests, offers, and service notifications.
To improve app performance, user experience, and service quality.
To prevent fraud, misuse, unauthorized access, and security issues.
To maintain records of rides, payments, complaints, and customer support requests.
To comply with legal, safety, and regulatory requirements where applicable.
Sharing Your Information
Chitral Rides does not sell, trade, or rent your personal information to outside parties. However, we may share limited information when necessary to provide our services.
Passenger information such as name, pickup location, drop-off location, and contact details may be shared with assigned drivers for completing rides. Driver information such as name, vehicle details, rating, and contact details may be shown to passengers for safety and service purposes.
We may also share information with trusted service providers who help us operate our platform, process payments, provide maps, send notifications, or improve our services. These third parties are required to protect your information and use it only for the purpose of providing services to Chitral Rides.
We may disclose personal information if required by law, legal process, government request, safety investigation, fraud prevention, or to protect the rights, safety, and property of Chitral Rides, users, drivers, or the public.
Data Security
We take reasonable and appropriate security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
Data Encryption:
We use secure technologies where possible to protect sensitive information during transmission and storage.
Access Controls:
Access to personal information is limited to authorized employees, contractors, and service providers who need the information to operate and improve Chitral Rides services.
Regular Monitoring:
We regularly review our systems, data handling practices, and security procedures to identify and reduce potential risks.
Incident Response:
In the unlikely event of a data breach or security incident, we will take appropriate steps to investigate, control the issue, reduce harm, and notify affected users or relevant authorities where required by law.
Location Data
Chitral Rides requires location access to provide ride-booking services. Your location may be used to detect your pickup point, show available drivers nearby, calculate ride routes, estimate fares, and improve ride safety.
You can control location permissions from your device settings. However, disabling location access may affect the ability to book rides or receive ride requests.
Payments and Transactions
If payment features are available in Chitral Rides, we may collect transaction details such as fare amount, payment method, wallet balance, ride charges, discounts, and payment status. We do not intentionally store sensitive payment card details unless handled securely through authorized payment service providers.
Data Retention
We keep your personal information only for as long as necessary to provide our services, maintain records, resolve disputes, prevent fraud, comply with legal obligations, and improve our platform. When your information is no longer required, we may delete, anonymize, or securely store it according to our policies.
Your Rights and Choices
You may request to update, correct, or delete your personal information where applicable. You may also control app permissions such as location, camera, notifications, and storage through your device settings.
Please note that some information may be required to continue using Chitral Rides services, especially for safety, verification, ride history, legal compliance, and fraud prevention.
Children’s Privacy
Chitral Rides is not intended for use by children without supervision. We do not knowingly collect personal information from children where parental or guardian consent is required. If we become aware that such information has been collected, we will take appropriate steps to delete it.
Changes to This Privacy Policy
Chitral Rides may update this Privacy Policy from time to time. Any changes will be posted on our website or app. Continued use of Chitral Rides after changes are made means you accept the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.
Chitral Rides
Location: Chitral, Pakistan
Email: support@chitralrides.com
We value your privacy and are committed to providing a safe, transparent, and reliable ride-booking experience for passengers and drivers.